Terms & Conditions


Payment Policy:

  1. Deposit of 50% deposit to confirm booking.

  2. For all Peak Season bookings staying in the Guest House or Glamping unit ; the full booking amount has to be paid by 31 October.  Once full amount has been paid, this will be non-refundable.

  3. Outstanding amounts to be settled on arrival. (Cash or Credit Card only)

  4. No cheques accepted.

  5. International deposits can be made via PayGenius.


Cancellation Policy:

  1. In the event of premature departure we charge for the full original booking amount.

  2. 1 month before stay date: 50% of deposit is refundable.

  3. 2 weeks before stay date: 25% of deposit is refundable.

  4. Less than 2 weeks before stay date or no-show: 0% of deposit is refundable.

  5. 0% Refundable of the total booking amount after 31 October, for bookings in Glamping or Guest House (see no: 2 of Payment Policy).

Pet Policy:


  1. No Pets allowed in Glamping (whole year)

  2. Camping and Guest House do allow some pets, but it has to be arranged with owners first before booking.

  3. 01 Dec - 09 Jan -- No dogs allowed.

  4. 11 Jan - 30 Apr -- Dogs allowed on request: to be arranged with owners first.

  5. 01 May - 30 Nov -- Dogs allowed on request; to be arranged with owners first.

  6. Dog rates -- R 30 per day.

Rules and Regulations - Accommodation
  1. Everything done at own risk.

  2. Please adhere to warning signs and notices on the premises.

  3. Accompany children at all time.

  4. Pets allowed on request and prior arrangement. Pets should be kept on a lease and their droppings should be taken care of by their owner.

  5. No loud music.

  6. Report any broken items.

  7. Do not park on road; park by located parking spots.

Rules and Regulations - Camping
  1. Camping facilities are utilized at own risk.

  2. Please adhere to all notice and warning signs.

  3. No laundry facilities.

  4. No cooking facilities and equipment available.

  5. No diving into river. 

  6. Children must be accompanied by adults at all times.

  7. Speed limit on campsite (and surrounding area) is 10km/h. 

  8. Pets allowed on request and prior arrangement. Pets should be kept on a lease and their droppings should be taken care of by their owner.

  9. Fishing is allowed, but on a catch and release base.  

  10. Please provide your own toiletries and toilet paper.

  11. Water is available for shower and dish washing only, not for drinking and cooking purposes.

  12. No loud music.

  13. Unisex bathrooms.

  14. Respect fellow campers.